Dear customer, welcome to the section dedicated to frequently asked questions about the cultural projects organized by Post Experience.
The FAQs provided here are generic in order to address the primary needs of all organized projects, but each project has its own specific details. Therefore, if you do not find an answer to your questions, we invite you to contact us at the following email: academy@italypost.it or call the number 0490991240
What services are included in the participation fee?
The participation fee covers 50% of the costs related to the organization of the event. The price indicated in the notice shows the amount to be paid to complete your participation in the desired event. Unless otherwise specified, the participation fee includes the running costs of the event and guarantees meals (lunches and/or dinners), accommodation for the duration of the event, shuttle service from the hotel to the event locations (where necessary), and transfers between companies to be visited (if foreseen by the event).
What is not included in the participation fee?
The participation fee does not include travel to reach the meeting point on the first day of the event or the return trip at the end of the event. Overnight stays in double or single rooms are not included, nor are extra nights beyond those of the event. To stay in double or single rooms or for additional nights in hotels, an extra payment is required.
What if I do not need accommodation during the event?
If you do not require accommodation, please notify us at the provided email address. In this way, we can indicate the reduced participation fee.
If I have dietary requirements, where can I indicate my diet or intolerances?
When filling out your order, you can specify your dietary needs so that the organization can communicate them to partner restaurants.
If I need to stay for additional nights before or after the event?
When filling out your order, you can specify how many nights you wish to stay, so the organization can inform the partner hotels. Each extra night has an additional cost indicated at the time of ordering.
If I wish to stay in a double or single room during the event?
When completing your order, you can specify which type of room you wish to book. There is a surcharge per person per night for both double and single rooms. Surcharges are indicated on the order completion page.
What methods of payment are accepted?
You can pay your participation fee using the following payment methods: bank transfer, credit card, Satispay, or PayPal. All available payment methods will be shown when you confirm your order.
Where is the meeting point?
Each event has a specific meeting point. Please contact the Academy office for more information.
If I have already paid but can no longer participate in the event, what is the refund policy?
If you decide to forfeit the accommodation scholarship for the Academy Project after having paid the participation fee, you may request a refund only within the following terms:
- 80% refund for cancellations received at least 40 days before the event
- 50% refund for cancellations received at least 20 days before the event
- 20% refund for cancellations received at least 10 days before the event
- No refund for cancellations received after the tenth day before the event
Who are the Academy projects aimed at?
Academy projects are open to all students enrolled in bachelor’s, master’s, postgraduate, doctoral programmes. Graduates up to 12 months after obtaining their degree are also eligible.
When will I receive information about the meeting point and the event program?
All useful information relating to the organization of the project will be sent by email at least two weeks before the start of the cultural event.
What time does the project start?
The start time for each project varies depending on the event. We recommend contacting the Academy office by email for more information.
What time does the project end?
Usually, each project ends after lunch at 3:00 PM on Sunday. For more information, please refer to the previously provided contacts.
Refund in the event the Academy Project is cancelled
Should the Academy Project be cancelled due to force majeure or failure to reach the minimum number of participants, a full refund of the participation fee paid will be provided. Post Experience undertakes to notify participants at least 7 days prior to the event if the project is cancelled for the above reasons.
For more information
Contact us Monday to Friday, from 9 AM to 1 PM and 2 PM to 6 PM, at the following:
M. academy@italypost.it
T. 0490991240